Comments on: Etrade, You Suck

By: Steve Johnson

Steve Johnson — Thu, 31 Aug 2006 22:29:10 +0000

Etrade is at it again. My direct deposit hasn’t been posted for a day. After waiting for 20 minutes, the nice lady says “Oh yeah, nobody’s has been posted. It’s a big problem and we’re working on it.”

No shit, big problem.

By: wayne

wayne — Sat, 04 Feb 2006 19:38:04 +0000

I have two coverdell IRA accts for my two sons at etrade. On Jan 24,2006, I dropped by ETrade Chicago service center and gave two checks ($2000.00 each) to the ETrade representative and wanted the fund to be put into my sons’ IRA accts. The checks was cashed on Jan 25, but the fund was not showed up in the IRA acct. I called their customer service and waited forever and no one answered. So Feb 1, I dropped by their Chciago service center again. They found the original checks in their office. They told me that their scanner had problem so the fund did not get into my accts. It seemed they didn’t care. Had I not dropped by, I would haven’t nvever seen my fund into my IRA. I asked why those checks got cashed, they explained they did some kind of electrical transaction. OK, they said their scanner was working, they are going to do scan those checks again and make the fund into the IRA accts. I told them I had a concern that my checks would be cashed twice. They said that wounldn’t happen. Well guess what, this morning (Feb 4), I checked my bank acct and found out my checks got cashed again!!! ETRADE SUCKS! IT WATES MY TIME AND ENERGY!!!

By: RichardBronosky

RichardBronosky — Wed, 16 Nov 2005 16:52:31 +0000

Well, today I got a response from E*TRADE and they have refunded the $24.95 commission, and then some. I’m satisfied. I posted the email here: http://www.bronosky.com/index.php?p=30

By: Marc

Marc — Thu, 03 Nov 2005 23:56:35 +0000

Yeah, that was lame. Don’t tell me my password is wrong when it’s your system that is having trouble. Luckily I was busy so it got fixed before I had a chance to call them.

By: Bill

Bill — Wed, 02 Nov 2005 17:49:58 +0000

You guys have remarkably low standards for customer service.

By: Joe Grossberg

Joe Grossberg — Wed, 02 Nov 2005 17:41:28 +0000

Now mtm’s is something to bitch about.

And, Richard, hte fact you placed an order is a big difference. I apologize for jumping to conclusions.

By: mtm

mtm — Wed, 02 Nov 2005 16:49:12 +0000

I got an errormessage on etrade.com when I tried to sell last month. No explaination if the sell went through. I tried again a few minutes later. Same error message. Next morning(!) I got two confirmation emails. Thanks very much, but I surely didn’t want to sell the same amount of stock twice in the same minute/second. I learnt my lession, never retry/refresh a sell.

By: Jake

Jake — Wed, 02 Nov 2005 16:43:47 +0000

Awww, poor baby. What’s 15 minutes of your time worth - $2.50? Joe Grossberg said it best.

By: RichardBronosky

RichardBronosky — Wed, 02 Nov 2005 15:30:41 +0000

It’s not a “Boo hoo.” It is a major problem. I was trying to sell the stock I had purchased through the ESPP and their site was down for over an hour. I spent 55 minutes on hold after suffering many transfers and disconnects. By the time I got someone to sell my shares I had lost $0.38 per share. That was not a billion dollars, but on the amount of shares I was selling it was more than I am comfortable with. If my bank lost that much of my money because of a computer glitch I’d be in my branch manager’s office with the door closed. Maybe even in the lobby with an “elevated” voice depending on his resolution to the problem.

By: Joe Grossberg

Joe Grossberg — Wed, 02 Nov 2005 14:16:55 +0000

Yeah, it’s lame, but dag man … get some perspective.

All you were doing was checking the status of an account, not making some billion-dollar trade for a hedge fund that had to be executed *that second*.

So, you wasted 15 minutes on the phone. Boo hoo.

If that’s “massive suckage”, you have a great life and don’t appreciate it.

By: Adam

Adam — Wed, 02 Nov 2005 07:52:54 +0000

Ack, it ate my URL.
http://www.bladam.com/archives/0505021615.htm
(about my massive frustration with that stupid company)

By: Adam

Adam — Wed, 02 Nov 2005 07:52:21 +0000

Oh boy, don’t get me started. Etrade is just an amazingly crappy company! Particularly their small-print obnoxious “account maintenance” fees, even when there’s practically nothing being maintained!

By: Jason Golod

Jason Golod — Wed, 02 Nov 2005 03:53:15 +0000

Yeah, that would be catchy. “Forget $7 trades, how about a big fat shit in your mouth?”

By: Jeremy Zawodny

Jeremy Zawodny — Wed, 02 Nov 2005 02:16:50 +0000

Preach on!