Etrade, You Suck
This morning I wanted to logon to my Etrade account, just to check on my Yahoo ESPP. After trying what I thought where my name & password, I got an error saying that after too many invalid attempts, I need to contact a service rep to have them unlock my account. Not too surprising, as I tend to have different passwords everywhere and it can take me a few guess to remember what algorithm I used for that particular site.
Here’s the massive Etrade suckage part: After waiting on hold for 15 minutes the agent explained they were having problems their site and had me confirm I actually had the correct username & password. In other words, Etrade had me waste my time and wait on hold for 15 $&%&^%# minutes (and make it look like my fault) rather than just show a simple @*#$%& “Sorry, we’re having problems” page.
If I had any say in the matter, I’d close my account. I can understand having site problems — especially having worked for a lot of online companies — but deceiving your users and making them wait on hold? Absolutely unacceptable. I wonder if for their next customer service promotion they’ll offer to shit in your mouth.
November 1st, 2005 at 8:16 pm
Preach on!
November 1st, 2005 at 9:53 pm
Yeah, that would be catchy. “Forget $7 trades, how about a big fat shit in your mouth?”
November 2nd, 2005 at 1:52 am
Oh boy, don’t get me started. Etrade is just an amazingly crappy company! Particularly their small-print obnoxious “account maintenance” fees, even when there’s practically nothing being maintained!
November 2nd, 2005 at 1:52 am
Ack, it ate my URL.
http://www.bladam.com/archives/0505021615.htm
(about my massive frustration with that stupid company)
November 2nd, 2005 at 8:16 am
Yeah, it’s lame, but dag man … get some perspective.
All you were doing was checking the status of an account, not making some billion-dollar trade for a hedge fund that had to be executed *that second*.
So, you wasted 15 minutes on the phone. Boo hoo.
If that’s “massive suckage”, you have a great life and don’t appreciate it.
November 2nd, 2005 at 9:30 am
It’s not a “Boo hoo.” It is a major problem. I was trying to sell the stock I had purchased through the ESPP and their site was down for over an hour. I spent 55 minutes on hold after suffering many transfers and disconnects. By the time I got someone to sell my shares I had lost $0.38 per share. That was not a billion dollars, but on the amount of shares I was selling it was more than I am comfortable with. If my bank lost that much of my money because of a computer glitch I’d be in my branch manager’s office with the door closed. Maybe even in the lobby with an “elevated” voice depending on his resolution to the problem.
November 2nd, 2005 at 10:43 am
Awww, poor baby. What’s 15 minutes of your time worth - $2.50? Joe Grossberg said it best.
November 2nd, 2005 at 10:49 am
I got an errormessage on etrade.com when I tried to sell last month. No explaination if the sell went through. I tried again a few minutes later. Same error message. Next morning(!) I got two confirmation emails. Thanks very much, but I surely didn’t want to sell the same amount of stock twice in the same minute/second. I learnt my lession, never retry/refresh a sell.
November 2nd, 2005 at 11:41 am
Now mtm’s is something to bitch about.
And, Richard, hte fact you placed an order is a big difference. I apologize for jumping to conclusions.
November 2nd, 2005 at 11:49 am
You guys have remarkably low standards for customer service.
November 3rd, 2005 at 5:56 pm
Yeah, that was lame. Don’t tell me my password is wrong when it’s your system that is having trouble. Luckily I was busy so it got fixed before I had a chance to call them.
November 16th, 2005 at 10:52 am
Well, today I got a response from E*TRADE and they have refunded the $24.95 commission, and then some. I’m satisfied. I posted the email here: http://www.bronosky.com/index.php?p=30
February 4th, 2006 at 1:38 pm
I have two coverdell IRA accts for my two sons at etrade. On Jan 24,2006, I dropped by ETrade Chicago service center and gave two checks ($2000.00 each) to the ETrade representative and wanted the fund to be put into my sons’ IRA accts. The checks was cashed on Jan 25, but the fund was not showed up in the IRA acct. I called their customer service and waited forever and no one answered. So Feb 1, I dropped by their Chciago service center again. They found the original checks in their office. They told me that their scanner had problem so the fund did not get into my accts. It seemed they didn’t care. Had I not dropped by, I would haven’t nvever seen my fund into my IRA. I asked why those checks got cashed, they explained they did some kind of electrical transaction. OK, they said their scanner was working, they are going to do scan those checks again and make the fund into the IRA accts. I told them I had a concern that my checks would be cashed twice. They said that wounldn’t happen. Well guess what, this morning (Feb 4), I checked my bank acct and found out my checks got cashed again!!! ETRADE SUCKS! IT WATES MY TIME AND ENERGY!!!
August 31st, 2006 at 5:29 pm
Etrade is at it again. My direct deposit hasn’t been posted for a day. After waiting for 20 minutes, the nice lady says “Oh yeah, nobody’s has been posted. It’s a big problem and we’re working on it.”
No shit, big problem.